Beth and her team are the gold standard for customer
service. I have often said that they make us feel as though
Saratoga Technologies is their only customer. The time, effort and
professionalism they put into answering our questions and providing support is
exceptional. And the real heartfelt caring they exhibit when dealing with
our employees is extremely rare in the insurance industry. They are in a class
all their own.
Employee Support Specialist
My name is Gail Wiseman and my husband, Gary Wiseman and I have been clients with this company for over 20 years. We recently retired from the Washington County Sheriff’s Department and enrolled in Medicare plans with East Tennessee Insurance, formerly Cambron Insurance. All of the agents were very helpful and friendly while helping us navigate through the Medicare process. After the passing of my husband, the service staff was very helpful and compassionate as we dealt with all the overwhelming paperwork involving his doctors and hospital stays. The personal service shown at this time was so appreciated. I was so grateful for all the personal service from each of the individuals that helped me during that difficult time. I would recommend you come to this company for all your Medicare and life insurance needs – they’re well versed in providing you with the plans that are best suited to your needs. I have already recommended this company to numerous people inquiring about senior care products. I love the family atmosphere I experience when I come to the office.
In May of 2016 we had an issue with the insurance denying my
wife’s heart procedure which was to take place on Monday morning and they did
not inform us until 6pm on Friday after all offices were closed for the
weekend. We then contacted Beth and she immediately started calling and
emailing to get the procedure approved. At 9pm Beth called and assured us that
we would be taken care of and to go on to Vanderbilt as scheduled. Beth then
kept in contact with us throughout the week to make sure everything was going
good. At a time like this it is nice to know that you have someone you can trust and
count on when you need them the most, my wife and I are so thankful for Beth.
David and Traci Blackburn